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3 | USER EXPERIENCE AUDIT

To be completed the week of December 18, 2018.

ACTIVITY THREE | USER EXPERIENCE AUDIT | GENERATIVE
USER-CENTERED DESIGN ACTIVITY
DOCUMENT DELIGHT: USER EXPERIENCE AUDIT

GENERAL IDEA
Over the course of 24 hours, students will pay close attention all of their interactions with digital technology. Technology might include a video game, a web browser, an app on a smartphone, accessing an audio story, turning on a device such as a remote, etc. As students interact with such devices they should be particularly observant of moments involving delight or satisfaction. Once they identify one such moment, students should use the Delight Questionnaire to provide details of that experience. More than one delightful experience may be documented. Students will then bring the activity results to class for discussion and analysis. Student documentation and discussion of such moments will provide the design team with valuable insight for crafting Afterglow Access into a pleasurable experience for BVI students.

BACKGROUND
User-centered design analyzes the needs/desires of the user and then utilizes that knowledge to guide the design of a product like an interface. Logs and diaries enable researchers to capture data about user preferences and habits over time. Using such methods, designers can identify key moments of interaction—moments to emulated, avoided, addressed. In this activity, rather than focus on moments of frustration, participants will analyze moments of delight.

LENGTH OF ACTIVITY
24 hour period outside of class. 30-45 minute activity in class.

MATERIALS NEEDED:
Delight Questionnaire Form
Delight Transfer Form

TEACHER PREPARATION
Gather Delight Questionnaire Form and Delight Transfer Form to distribute to students.

LEARNING OBJECTIVES
Students will be able to identify and describe the user experience of an interface feature with particular emphasis on experiencing delight.
Students will gain a basic understanding of how close observation and analysis of user habits and preferences can contribute to the user-centered design process.

ACTIVITY INSTRUCTIONS;
Instructors distribute the Delight Questionnaire to each student and explain the activity.
Each student completes the Delight Questionnaire at home and then brings them back to school.
In class, students pair up for discussion and analysis. One student describes in detail the delightful interface moment that he/she experienced at home. Each partner takes on the role of a designer as they listen and press the speaker to provide more details about their experiences. (For example: you mentioned that you liked the way the button feels when you press it. What exactly do you like? The shape, the texture, the feeling of pushing it forward? The sound that it makes? etc.) Each student spends around 3-5 minutes as the speaker and then reverses roles with his/her partner. (10 minutes)
After sharing their experiences, each group selects one moment of delight to focus upon. Using that moment of design, students revisit the Task Flow used in the Wish List Activity. Working together, each group comes up with ideas for transferring the moment of delight into the Task Flow and then enters their strongest idea into the Delight Transfer Form.
Instructor calls on some of the groups to share the chosen moment of delight and the group’s strongest idea for applying that moment to Afterglow.
As the students speak, the instructor should list on a whiteboard (and read aloud) specific aspects of the delight communicated by the groups. These might include emotions like anticipation, excitement, satisfaction, focus, or other characteristics like personal, immersive, feedback of progress, authentic, feel like the interface is paying attention to you, etc.
Instructor garners feedback from the other students regarding each group’s idea. Engagement questions can be used by instructor to further discussion. (10 minutes)

ENGAGEMENT QUESTIONS FOR FINAL DISCUSSION:
What are some of the characteristics of a moment of delight? (list on board and discuss)
Do we notice any patterns in the kinds of experiences you identified?
How might the design/research team at Yerkes use this approach to designing Afterglow Access? (Answer: The team would work just like the students in the class, identifying moments of delight experienced by users and then using elements of those moments to make the experience of using Afterglow more enjoyable.)

DATA COLLECTION
Once the classroom portion of the activity is completed, instructors or team leaders submit the results back to Yerkes for use by the design team. Please photograph the whiteboard on which you listed characteristics of delight. Submit a photo of the whiteboard.

FOR FURTHER EXPLORATION (optional)
If you wish to continue exploring this topic, approach it from the opposite perspective. Instead of focusing on a delightful moment during your interaction with technology, document a frustrating moment that occurs over the 24 hour period. Then apply the characteristics of that frustrating interface moment to the situation described above. Explore usability by creating the most frustrating experience possible for a BVI user. This exercise will help you better understand what interface characteristics produce a negative experience, so that they might be avoided.

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Delight Questionnaire for Students

Student Instructions: Over the next 24 hours, pay attention each time that you interact with digital technology. Such interactions might include visiting a website, playing a videogame, using an app on a smartphone, accessing an audio story, turning on a device such as a remote, etc. Make a point to interact with devices that you particularly enjoy.

Look for a particular moment during the interaction in which you experience delight or satisfaction from a specific feature. For example, perhaps you enjoy the feeling of your smartphone vibrating each time you receive a text. Perhaps, you continue playing a game like Candy Crush because you look forward to the constant reshuffle of candy, When you notice a moment of delight, fill out the Delight Questionnaire to delve deeper into the experience.

You may fill out more than one Delight Questionnaire if you wish. We will discuss the results in class. Paying attention to the details of your user experience and then sharing that knowledge with others is an important part of the User-Centered Design Process.

Delight Questionnaire for Students

Describe a specific moment that enjoyed while using this technology. Include as many details as possible.
Why does this feature makes the experience better for you? Please explain.
How do you access this feature? Do you use a screen reader, zoom, or any other kind of assistive technology?
Was there anything that frustrated you about accessing this feature? Please share any ideas for improving it.

Delight Transfer Form

Over the next 24 hours, note each time that you interact with digital technology. Such interactions might include visiting a website, playing a videogame, using an app on a smartphone, accessing an audio story, turning on a device such as a remote, etc. Record the information indicated below for each interaction. Make a point to interact with devices that you particularly enjoy. Pay close attention to each interaction. Look for a particular moment during the interaction in which you experience delight or satisfaction from a specific feature. For example, perhaps you enjoy the feeling of your smartphone vibrating each time you receive a text. Perhaps, you are keep playing a game like Candy Crush because you look forward to the constant reshuffle of candy, When you notice a moment of delight, fill out the Delight Questionnaire to delve deeper into the experience. You may fill out more than one Delight Questionnaire if you wish (these questions appear at the bottom of the form). Paying attention to the details of your user experience and then sharing that knowledge with others is an important part of the User-Centered Design Process. Please keep in mind that there is no wrong answer to these questions. Honest feedback will help the design team improve the user experience of other interfaces. Tech log questions are at beginning of the form. Delight Questionnaire questions follow.

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